1. Acceptance of these terms
These Terms & Conditions govern your access to and use of the Concha Solutions website, demonstrations, communications, and services. By using the website or requesting services, you agree to these terms. If you enter a separate proposal, order form, or service agreement with us, that agreement will control if it conflicts with these website terms.
2. Our services
Concha Solutions provides business automation and communication solutions, which may include AI-assisted call handling, lead follow-up, appointment scheduling, reminders, workflow automation, CRM configuration, integrations, and related consulting or support. The exact scope, deliverables, timing, and price are established in the applicable proposal or service agreement.
3. Demos, examples, and estimates
Demos, sample conversations, calculator outputs, case examples, and projected results are illustrative. They are not promises or guarantees of revenue, lead volume, cost savings, response time, or business outcomes. Your results depend on your market, offer, traffic, staff, systems, and implementation.
We aim to show what the system can do clearly—without presenting an example as a guaranteed result.
4. Your responsibilities
You agree to provide accurate information, timely approvals, authorized system access, and content reasonably required to perform agreed services. You are responsible for your own business decisions, the legality and accuracy of your offers and communications, and reviewing automated workflows before they are used with customers.
5. Calls, email, and SMS communications
By submitting contact information and requesting communication, you authorize Concha Solutions to respond through the channels you provide. If you separately consent to text messages, message frequency may vary and message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent to marketing texts is not a condition of purchase.
Calls may be recorded or transcribed only after appropriate notice and as permitted by applicable law.
6. Third-party platforms and integrations
Services may connect with third-party CRM, telephony, messaging, calendar, hosting, analytics, payment, AI, or automation platforms. Their availability, security, pricing, features, and policies are controlled by their providers. You may be required to accept their terms and maintain your own accounts.
7. Acceptable use
You may not use our website or services to violate law; infringe rights; transmit deceptive, abusive, discriminatory, or harmful content; send communications without required consent; interfere with systems; introduce malicious code; attempt unauthorized access; or misrepresent an automated system as a licensed professional or emergency service.
8. Fees and payment
Fees, payment schedules, subscriptions, setup charges, cancellation terms, and approved expenses—if any—will be stated in a separate proposal, order form, invoice, or service agreement. You are responsible for applicable taxes unless a valid exemption applies.
9. Intellectual property
Concha Solutions retains rights in its pre-existing materials, methods, templates, designs, know-how, and tools. You retain rights in content and materials you provide. Ownership or licenses for custom deliverables will be governed by the applicable service agreement. Third-party materials remain subject to their owners’ terms.
10. Confidentiality and data
Each party should use reasonable care with nonpublic business information received from the other and use it only for the intended business purpose. Our handling of personal information is described in our Privacy Policy.
11. Availability and changes to services
Technology services may occasionally be interrupted by maintenance, provider outages, network conditions, updates, or events beyond reasonable control. We may modify the website or generally available offerings, but material changes to a contracted scope will follow the applicable service agreement.
12. Disclaimers
Except for express commitments in a signed service agreement, the website, demos, and generally available materials are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
13. Limitation of liability
To the maximum extent permitted by law, Concha Solutions will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunities arising from website use or services. Any additional limits for paid services will be stated in the applicable agreement. Some jurisdictions do not allow certain limitations, so they may not apply to you.
14. Suspension or termination
We may restrict website or service access when reasonably necessary to address unlawful use, security risks, nonpayment under an agreement, harm to others, or a material breach. Contract termination rights are governed by the applicable service agreement.
15. Governing law
Unless a separate agreement states otherwise, these terms are governed by the laws of the State of Oklahoma, without regard to conflict-of-law principles. Any dispute will be handled in a court with appropriate jurisdiction, subject to applicable law.
16. Changes to these terms
We may update these terms to reflect changes in our services, business practices, or legal obligations. The “Last updated” date identifies the latest revision. Continued use after an update means you accept the revised terms to the extent permitted by law.
17. Contact
Questions about these terms can be sent to [email protected].
Concha Solutions · Oklahoma City, Oklahoma