Privacy Policy
Effective date: October 20, 2026.
Concha Solutions is the business name used by Israel Concha Paredes, operating in an individual capacity in Oklahoma. Privacy requests are handled personally through contact@israelconchasolutions.com.
Information you provide
When you inquire about our services or request a consultation, we may collect your name, business name, email address, phone number, service interests, message, scheduling details, and communication preferences.
How information is used
We use inquiry information to respond, understand business needs, arrange consultations, provide agreed services, maintain customer records, and respect communication preferences. Marketing communications are subject to applicable permission and opt-out requirements.
Service providers
This website is hosted on Netlify. Namecheap Private Email provides our business mailbox. Our linked inquiry form and booking page are provided by Votel.ai / Dream in Mexico. Inquiry and booking information may be stored in Votel’s CRM. Google Calendar and Google Meet support consultation scheduling and meeting links. Promotional messaging and marketing follow-up workflows remain disabled. Hosting and service providers may process technical access information. This description does not guarantee provider data locations, technical log-retention periods, backup expiry, or deletion coverage.
SMS and email choices
Marketing consent is optional and is not a condition of purchase or a consultation. Email and SMS permissions are separate. An unchecked box, a blank field, contact details, or a booking does not authorize promotional messages. We require an affirmative choice for the specific channel before promotional sending. Promotional email, SMS, and automated follow-up are currently disabled. Contact us at the privacy email address to change any previously expressed preferences. Any future messaging service will require appropriate consent and working opt-out mechanisms before activation. Mobile information and SMS opt-in consent will not be sold or shared with third parties for their marketing purposes.
Calls and AI
Calls to our business number may be answered by Sofia, our AI receptionist. She identifies herself as an AI assistant. Before any additional recording or transcription is enabled, applicable notices and permissions must be reviewed. Do not provide payment credentials, government identification numbers, or other unnecessary sensitive information.
Cookies and tracking
The Contact page links to our Votel inquiry form and consultation booking page. These open in a separate tab and are not embedded in this website. Votel may process the information you submit and technical metadata when you visit those pages. Direct email and telephone inquiries are handled using the details you choose to provide.
The saved browser script policy blocks optional external visitor-identification scripts. No advertising pixels or promotional tracking are approved. Hosting and service providers may still process technical access information; this is not a guarantee that all cookies, logs or other technical processing are disabled. Online forms and booking are separate from optional marketing consent. Provider processing and deletion limitations are described below.
Provider processing and verification limits
Votel documentation states that form submissions store responses and technical metadata, including IP address and browser user-agent information. Visitor attribution may be recorded when click tracking is active. These are documented platform capabilities, not a claim that every optional feature is enabled here. See https://docs.votel.ai/docs/forms/submissions/.
Votel’s Privacy Policy (https://votel.ai/privacy) describes purpose-based retention and privacy requests; it distinguishes its own controller processing from customer-directed processing and has separate provisions for Google data. The reviewed documentation does not establish a backup-expiry schedule or confirm that deleting one contact erases every related submission, log, attachment or backup. We do not promise those outcomes or treat our 12-month review target as a verified Votel-wide erasure deadline.
Retention and deletion
We will conduct monthly reviews of unconverted inquiry records with no meaningful interaction for 12 months and delete or anonymize unnecessary information where appropriate, preserving legally required records. If an inquiry becomes a customer relationship, we apply the retention terms in the separate service agreement and any applicable recordkeeping obligations. Applicable recordkeeping requirements may require longer retention.
Israel Concha Paredes personally handles customer privacy and deletion requests through contact@israelconchasolutions.com. We receive access, correction, and deletion requests at that address, verify identity proportionately, review requests promptly, and respond within the applicable legal deadline. We remove eligible information from active business systems and request deletion from relevant providers where supported. We explain any lawful exception, provider limitation, or backup-restoration risk; we do not promise immediate removal from every backup.
We retain only the minimum suppression information needed to honor an opt-out and do not use it for marketing. Provider backup-expiry periods, deletion coverage across CRM records, submissions, logs and attachments, consent-evidence retention, and any legal holds may limit deletion. We use appropriate safeguards; no system can guarantee absolute security.
Your requests
Contact contact@israelconchasolutions.com to request access, correction, deletion, or changes to communication preferences. Applicable rights and exceptions may depend on your location.
Contact
Concha Solutions · Oklahoma contact@israelconchasolutions.com 405-608-7404