1. Scope
This Privacy Policy applies to information Concha Solutions collects through our website, forms, appointment tools, calls, text messages, email, and services. It does not control the independent practices of third-party websites or platforms.
Our goal is to collect only information reasonably useful for responding to you, delivering requested services, and operating our business responsibly.
2. Categories of information we may collect
A. Contact and identity information
Name, email address, telephone number, company name, job title, and preferred contact method.
B. Business and request details
Information about your organization, goals, service needs, questions, and details you submit through forms or conversations.
C. Appointment and communication information
Appointment selections, messages, support requests, email and SMS history, and related communication records.
D. Call, audio, and transcript information
Where a call is recorded or transcribed, we may process the recording or transcript after providing notice and as permitted by applicable law.
E. Device and usage information
Internet Protocol address, browser or device type, referring pages, pages visited, timestamps, and similar website activity information.
F. Consent and preference information
Opt-in records, communication preferences, unsubscribe requests, and other choices you make.
G. Transaction information
If paid services are purchased, transaction details may be processed by payment providers. We do not ask you to submit full payment-card details through ordinary website messages.
3. Sources of information
We may receive information directly from you; automatically when you use our website; from businesses or representatives acting on your behalf; and from vendors that support scheduling, communications, analytics, hosting, or service delivery.
4. How we use information
- Respond to inquiries and provide requested information or support.
- Schedule, confirm, and manage appointments.
- Provide, personalize, maintain, and improve our services.
- Send service-related messages, reminders, and follow-ups when permitted.
- Maintain records of consent and communication preferences.
- Protect our website, users, and business; prevent fraud or misuse.
- Comply with legal obligations and enforce agreements.
6. Data protection
We use reasonable administrative, technical, and organizational measures designed to reduce the risk of unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, vendor oversight, staff practices, and system maintenance appropriate to the nature of the information.
No website, transmission, or storage system can be guaranteed completely secure. Please avoid sending highly sensitive information through ordinary forms, email, or text unless specifically requested through an appropriate channel.
7. Retention
We retain information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and consent records, resolving disputes, protecting legal rights, and meeting legal obligations. Retention may vary by information type and context.
9. Communications and your choices
If you consent to texts, message frequency may vary and message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. You may also contact us about email or other communication preferences. Opting out of promotional communications does not prevent necessary service or transactional messages where permitted.
10. Privacy requests
You may contact us to ask about, correct, or request deletion of information associated with you. We will evaluate requests under applicable law and may need to verify your identity. Certain records may be retained where reasonably necessary or legally permitted.
11. Children
Our website and services are directed to businesses and are not intended for children under 13. We do not knowingly seek personal information from children under 13.
12. Third-party links and services
Links or embedded services may be operated by third parties with their own terms and privacy practices. Review those policies before providing information.
13. Changes to this policy
We may update this policy as our services or legal obligations change. The “Last updated” date identifies the latest revision. Material changes may be communicated through the website or another appropriate method.
14. Contact us
Questions or privacy requests can be sent to [email protected].
Concha Solutions · Oklahoma City, Oklahoma